Shoppers Demand Self-Service Features in Stores

A survey of UK shoppers by NCR Corp. has found that two-thirds not only welcome, but expect, self-checkout asiles, kiosks for pre-ordering items and other self-service features, especially in convenience stores.  In fact, 42% of those polled said that self-service features determine their choice of stores.

Shoppers throughout the world are no different from Americans, it seems, in valuing speed and convenience in their shopping experience:

As people conduct more frequent shopping trips it will become increasingly important for them to get in and out of stores faster, especially during the busy shopping periods," said Alberto Camuri, NCR’s vice president for retail solutions in Europe, the Middle East and Africa. "Online shopping has given consumers more control, convenience and spontaneity in how they manage their shopping. So it is no surprise to see similar expectations for self-service technology in the store."

Source:  Self Service World